Customer Service Specialist

Looking to take your customer service experience to the next level? Consider joining one of Canada’s best customer service teams!

Your enthusiasm and outgoing personality will shine through as you assist our customers by delivering solutions for their home furnishing service requests. Using a combination of online, telephone and other interactive communications tools, you’ll be empowered to provide the necessary information and practical solutions that our customers need. There is no selling involved - only the opportunity to deliver the very best customer experience possible.

About the Position

Reporting to our Customer Experience Leader, you will be one of our front-line specialists who can help solve service requests efficiently and effectively. You are accustomed to working in a fast-paced, multitasking environment that demands attention to detail. Your positive attitude will help you manage even the most challenging of customer service situations.

We offer a unique environment that provides competitive compensation together with an innovative flextime work schedule, health benefits and other incentives.

Your qualities

Our most successful Customer Service Specialists possess these attributes:

• A highly developed sense of integrity and a commitment to delivering an outstanding customer experience.
• Demonstrated passion for excellence in dealing with and caring for our customers.
• An ability to communicate clearly and professionally, both verbally and in writing.
• Able to handle disappointed customer situations and complaints in a polite and positive manner.
• A friendly, patient and positive attitude.
• Strong analytical abilities that allows for good decision-making.
• Personal flexibility and ability to work in a scheduled environment that ensures we meet the needs of our customers.
• Known for a strong work ethic and willingness to go above-and-beyond.
• Someone who is recognized as a team player with leadership potential.
• You have the ability to operate independently, are self-motivated and driven to succeed.
• If you are bilingual (English/French) and can communicate clearly (both verbally and in writing), that would be a definite asset!

Your Responsibilities

As a key interface with our customers, your responsibilities include

• Administration of incoming service requests from customers to ensure their situations are resolved promptly and thoroughly.
• Collection of customer information and detailed documentation of requests and actions taken.
• Providing a range of customer service and support that includes use of products, situation analysis and processing various requests.
• Determining the best course of action to meet the needs of the customer, our retail partners and our business operations.
• Continuously evaluating and identifying opportunities to create process improvements that positively impact the customer’s experience.
• Overcome obstacles by thinking like the customer and exceeding expectations.

About Zucora

For more than three decades we’ve been building a legacy, rooted in our international reputation for outstanding customer service throughout the home furnishings industry. We continue to expand with the introduction of innovative new solutions designed to help protect families, maintain healthy homes and create healthier lives for our customers in partnership with the industry’s best home furnishing retailers.

Our success as a family-owned business means we think long-term. It also means we share important values like trust, integrity and commitment. While we are very selective in our recruitment process, we believe cultural fit and personal aptitude are as important as the individual’s skills and desire for success.

How to Apply

If you believe you have the experience and the personal attributes that match our Customer Service Specialist profile, then we invite you to send us your resume. Include an introductory letter describing how your experience and passion for customer service can help us deliver an exceptional customer experience!

Submit your resume and letter to resumes@zucora.com or fill out the form below!